Refund Policy

Refund Policy Overview

At Hifortune, we strive to ensure your satisfaction with our digital fortune telling services. This policy outlines the procedures for refunds and cancellations, including subscription-related conditions.

Refund Eligibility

Refunds are only available under the following conditions:

1. One-Time Purchases:

   • Refund requests must be made within 7 days of purchase
   • The service must not have been fully delivered or consumed

2. Subscription Services:

   • Subscriptions are non-refundable once the billing cycle begins
   • Cancellations will stop future charges but will not result in a refund for the current billing period

3. Technical Defects or Delays:

   • If a technical issue prevents the delivery of the service, we will attempt to resolve the issue within 24 hours of it being reported to our support team
   • If the issue cannot be resolved within this timeframe, we will provide compensation in the form of a coupon (voucher) for equivalent or additional value for future use of our service

Refund Process

To request a refund, please follow these steps:

1. Contact our support team at contact@hifortune.ai
2. Provide your order number and a detailed explanation of your refund request
3. Allow 5-7 business days for processing

Processing Timeframe

Refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

Exceptions

Refunds will not be granted in the following cases:

• Services that have been fully delivered or consumed
• Purchases or subscription fees for transactions made more than 7 days ago (for one-time purchases)
• Subscription cancellations only apply to stopping future charges, not for refunds of the current billing cycle
• Issues not related to technical defects or delivery failures

Contact Us

For any questions about our refund policy or the compensation process, please contact us at contact@hifortune.ai